TerraForce Services — From Commissioning to Continuous Optimization

Every TerraForce machine comes with a commitment that extends far beyond delivery. Our service programs cover installation, operator training, predictive maintenance via TerraConnect IoT, spare parts logistics and field engineering — ensuring your crushing operation runs at peak efficiency throughout its service life.

TerraForce installation and commissioning service

Installation & Commissioning

Our field service engineers supervise foundation preparation, mechanical installation, electrical and hydraulic connection, and full commissioning of every TerraForce machine. The commissioning process includes a 72-hour monitored trial run with TerraConnect IoT data validation — confirming that throughput (t/h), power consumption (kWh/t), vibration amplitude and discharge gradation all meet specification before handover.

  • Foundation engineering support and civil drawing review
  • Mechanical, hydraulic and electrical installation supervision
  • 72-hour monitored commissioning trial with IoT data logging
  • Operator and maintenance crew training (on-site, 3–5 days)
TerraConnect IoT remote monitoring service

TerraConnect IoT Remote Monitoring

Every TerraForce machine includes 12 months of complimentary TerraConnect IoT service. Our monitoring center tracks your fleet 24/7, sending predictive maintenance alerts, performance optimization recommendations and monthly operational reports directly to your team.

  • 12 months complimentary with every new machine
  • 24/7 anomaly detection with 48-hour failure prediction
  • Remote diagnostics — 80% of issues resolved without site visits
  • Monthly fleet performance reports delivered to your inbox
  • Renewal options: annual or multi-year service contracts
TerraForce spare parts warehouse

Global Spare Parts Logistics

TerraForce maintains regional parts warehouses in Dubai (UAE), Sao Paulo (Brazil) and Johannesburg (South Africa), stocking wear parts and critical components for all current-generation machines. Our target is 48-hour delivery to any project site in our service regions.

  • 3 regional warehouses: Dubai, Sao Paulo, Johannesburg
  • Target delivery: 48 hours to most project sites
  • Wear parts: jaw plates, cone liners, screen media, toggle plates
  • Critical components: bearings, hydraulic pumps, electrical modules
  • OEM-certified quality — all parts traceable to batch and heat number

Need Service Support?

Contact our service team for installation quotes, TerraConnect renewal, spare parts orders or field engineering requests. We respond within 24 hours on business days.

Contact Service Team